Your rights & feedback
Your rights, and how to speak up
Compliments, suggestions and complaints help us get better. Here is what you can expect, and who you can talk to.
Your rights
Every person we support has the right to…
Dignity and respect
To be treated with courtesy and respect, free from discrimination.
Privacy
To have your personal information kept confidential and secure, and to see or correct it.
Choice and control
To make informed decisions about your supports – including taking reasonable risks.
Your culture and beliefs
To have your culture, values, beliefs and identity respected.
An advocate of your choice
To have a family member, friend or independent advocate speak with you or for you – and to change them any time.
Information you understand
To receive information in Easy Read, your language or through an interpreter.
Safety
To be safe from violence, abuse, neglect, exploitation and discrimination.
Speaking up
To give feedback or make a complaint without fear of being treated differently.
Feedback & complaints
Ways to tell us
Anyone can give feedback or make a complaint – participants, families, carers, advocates, staff or members of the public. You can also stay anonymous.
- Talk to any member of our team – they can write it down for you
- Call us on 0415 284 015 or email blissful4youcare@gmail.com
- Use our online feedback form
- Ask an advocate, family member or friend to contact us for you
What happens when you complain
We acknowledge it
We acknowledge your feedback or complaint quickly – within one working day wherever possible.
We listen
We ask what outcome you'd like, and remind you of your right to an advocate or interpreter.
We look into it
We look at what happened fairly and confidentially, and keep you updated at each stage.
We explain our decision
We tell you the outcome and the reasons, and your options if you're not satisfied.
We improve
We follow up with you and use what we learn to improve our services.
Complaints are handled confidentially and you will not be treated differently for making one.
Independent help
Not satisfied, or prefer to talk to someone else?
NDIS Quality and Safeguards Commission
You can complain to the NDIS Commission at any time.
- Phone: 1800 035 544 (free call from landlines)
- TTY: 133 677
- National Relay Service: ask for 1800 035 544
- ndiscommission.gov.au (opens in a new tab)
Find an independent advocate
Free, independent disability advocates can support you to speak up. Search by postcode – or ask us to help.
Interpreters
Call TIS National on 131 450 for a free interpreter and ask them to contact us or the NDIS Commission.
Easy Read versions of our information are available on request.
Zero tolerance
Everyone deserves to feel safe
Blissful4you has zero tolerance for violence, abuse, neglect, exploitation and discrimination. We act on every concern, support the person affected, and report serious incidents to the NDIS Commission and other authorities as required.
In immediate danger?
Call Triple Zero (000) now. We are not an emergency service.
Worried about someone?
Tell us straight away on 0415 284 015, or contact the NDIS Commission on 1800 035 544.