How it works
From request to drop-off
A company-run service: our team checks every request and our own approved drivers do every trip.
1. Create an account
Tell us about your access needs once. It takes about five minutes – or we can set it up for you.
2. Request a trip
Choose the service, pickup, destination, date and time, and whether you need a return trip.
3. We review and confirm
You get a booking reference straight away, then a confirmation from our team.
4. A driver is assigned
We match an approved driver and suitable vehicle. You’ll see their first name, photo and vehicle.
5. On the day
Get a reminder, see when your driver is on the way and track them on the map.
6. After your trip
Your trip is recorded with times and distance. Tell us how it went through Live Support.
Changing or cancelling
You can cancel an upcoming booking from your dashboard until the driver is on the way. If it’s close to the pickup time, please also call us on 1300 000 000 so we can let your driver know.
Cancellations within 2 hours of pickup are recorded as late cancellations. See our Terms & Conditions for details.
If something goes wrong
Message us through Live Support or call the office. Drivers can report incidents straight from their app so our team can follow up.
In an emergency call Triple Zero (000).