How it works

Starting support with us

A clear, unhurried process – so you can make informed decisions at every step.

Get in touch
Call, email, send an enquiry or have your coordinator make a referral. Tell us a little about what you need.
Check your plan and costs
We check that your NDIS plan includes the supports we provide and explain our prices and how payment works – with no obligation to go ahead.
Meet and assess together
We complete an assessment with you, focusing on your strengths, goals and any risks. Bring a family member or advocate, and ask for an interpreter if you need one.
Create your support plan
Together we plan the supports, workers, times and any reasonable adjustments – reflecting your wants, needs and culture.
Agree your service agreement
Prices, notice periods and cancellation terms are written down and explained before any support starts.
Start – and review regularly
Your supports begin with a consistent team. We check in and review your plan as your needs and goals change.

What you can expect

Fair, clear and in your control

Prices follow the NDIS Pricing Arrangements, and are explained before supports start
No extra charges such as credit card surcharges or "gap" fees
Cancellation charges only where the NDIS Pricing Arrangements allow them – and only if agreed in advance
You can ask for changes to your supports at any time
If we ever need to end a support, we give you at least 14 days' notice and help you transition
Supports are not withdrawn just because you choose to take a reasonable risk

Take the first step – we'll guide you through the rest.