For support coordinators
A provider you can refer with confidence
Clear referrals, honest conversations about capacity, and joined-up support across daily living, community, transport and plan management.
Referral process
From referral to first support
Send the referral
Use our online form, email or call – with the participant's consent.
We talk with you and the participant
We confirm the plan includes the supports needed, explain costs and check we can provide the right support.
Assessment and support plan
Completed with the participant and anyone they choose, including you and their advocate.
Service agreement and start
Supports begin, with updates shared in line with the participant's consent.
Helpful to include
- Participant's first name, suburb and best contact
- Supports requested and how the plan is managed
- Communication preferences, interpreter or Easy Read needs
- Confirmation the participant agrees to the referral
Please share health information, plans and NDIS numbers only once we've spoken, using a secure method.
Make a referralOne team
Supports we can deliver
- Supported Independent Living
- Accommodation & Tenancy Support
- Personal Care & Daily Living
- High-Intensity Daily Personal Activities
- Community Nursing
- Community Participation
- Innovative Community Participation
- Group & Centre-Based Activities
- Life Skills Development
- Household Tasks
- Life Stage & Transition Support
- NDIS Transport
- Plan Management