Participants & families

Create an account

It takes about 5 minutes. We only ask for what we need to get you there safely. Fields marked * are required.

Support coordinators and families can register on behalf of a participant, or call us on 1300 000 000.

1. About you

First name

Last name

Email address

You will use this to log in.

Mobile number

For example 0412 345 678

How should we contact you?

EmailPhone callText message (SMS)

2. Your usual trips

Usual pickup address (optional)

Street, suburb and postcode, e.g. 12 Smith Street, Fitzroy VIC 3065

A place you often go (optional)

For example your day program, clinic or shops.

Area you live in (optional)

3. Accessibility and mobility

This helps us send the right vehicle and driver. Only share what you are comfortable with.

Mobility aid (optional)

I need a wheelchair accessible vehicle (WAV)

Accessibility requirements (optional)

For example: needs a ramp, sensitive to noise, uses a communication device.

Help you may need from the driver (optional)

For example: help to the front door, with a seatbelt, or with shopping bags.

4. Emergency contact

Someone we can call if we cannot reach you on the day of a trip.

Name (optional)

Phone (optional)

Relationship to you (optional)

For example: parent, partner, support worker.

5. Support coordinator or provider (optional)

Name (optional)

Organisation (optional)

Email (optional)

Phone (optional)

You may contact my support coordinator/provider about my transport

6. Your password

Choose a password

At least 10 characters. A short sentence is easy to remember and hard to guess.

7. Privacy and consent

We use your information to arrange and provide transport, keep you safe, and meet our legal obligations. Your driver sees only what they need for your trip. Read our Privacy Policy (opens in a new tab)

I have read and understand the Privacy Policy

I agree that my trip, accessibility and mobility details can be shared with my assigned driver and the operations team to provide the service

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